Frequently asked questions
What are credits?
Credits are used to book sports sessions. Depending on which package you buy, we will assign 75, 150 or 225 credits to your account. Each sports session costs between 0-50 credits to book, but the average session costs 17 credits.
You can use your available credits to book whichever sessions you’d like to. For further information, please see ‘How do credits work?
How do credits work?
Depending on which package you buy, we will assign 75, 150 or 225 credits to your account.
You can use your available credits to book whichever sessions you’d like to, and our credit system gives you the freedom and flexibility to distribute your credits across any combination of sessions you would like to book and attend, across multiple children.
Credits never expire, so you never have to worry about losing your credits, and if you need more credits you can purchase more on the pricing page.
How do I book sessions?
Once you’ve purchased your credits we’ll get to work setting up your account. We’ll email you when this has been done and you’ll be able to log in to our dedicated bookings portal. From here, you’ll be able to search for activities and use your credits to book your kids onto sessions. It’s really that simple.
What’s a happiness guarantee?
Our ‘Happiness Guarantee’ means we will give you a full refund during your first month using One Sports Club if you’re not 100% happy. At least 30% of credits must be unused, and you must be within your first month of using One Sports Club, to be eligible to claim the happiness guarantee refund.
How do I get in touch with One Sports Club?
For any specific questions, don’t hesitate to get in touch with us via our contact us page or by emailing firstname.lastname@example.org.